Return & Refund Policy

Last updated: 2025-09-11

At VitaVault Supplements, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

• You have 30 days from the date you receive your order to request a return, in line with EU consumer protection laws.

• To be eligible for a return, items must be:

  • Unopened, unused, and in the same condition as received.

  • In the original packaging with all seals intact.

• Due to health and safety regulations, we cannot accept returns of opened or partially used supplements.

2. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the product arrived damaged, defective, or incorrect.

3. Exchanges

• We only replace items if they are defective, damaged, or incorrect. Please contact us at support@vitavaultsupplements.com within 7 days of delivery with photos and order details.

4. Return Shipping

• Customers are responsible for covering the return shipping costs, except in cases of defective or incorrect products.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Contact

If you have any questions about our Return & Refund Policy, please contact us at:
📧 support@vitavaultsupplements.com