Most of our products are free from common allergens, including gluten, dairy, soy, and nuts. However, please check the product label for full allergen information.

Store your supplements in a cool, dry place away from direct sunlight. Some products may require refrigeration—please refer to the label for specific storage instructions.

Many of our supplements are designed to be taken together, but we recommend consulting with your healthcare provider before combining multiple supplements if you have any medical conditions or take medications.

Our supplements are proudly manufactured in the UK in GMP-certified facilities, ensuring the highest quality, safety, and efficacy standards. 

Many of our supplements are vegetarian and vegan-friendly. Check the product description or look for the vegan/vegetarian symbol on the packaging.

You have 30 days from from receiving the package to return your order as long as the item is unopened, unused with seals intact. You must have the original receipt or an alternative proof of purchase.  

Our quality assurance team inspects every item upon receipt; if the aforementioned requirements are not satisfied, we are unable to provide a refund and the buyer will be responsible for paying for the return of the item. We reserve the right to decide whether returned goods are in sellable condition at our sole discretion.

If the product is faulty, damaged, or not as described, you are entitled to a full refund  or replacement. To do this You will need to place a new order and return the original item for a refund

You can be asked to provide photographic proof to back up your claim for missing, defective, or damaged goods. After we get the returned items, we will process the returns appropriately.

Please follow the steps below to enable us to process your refund efficiently:

How to Return Your Order & Receive a Refund

To ensure a smooth and efficient refund process, please follow these steps:

Prepare Your Return
Carefully pack the item in its original packaging, ensuring it is secure to avoid damage during transit.

• Include any relevant documents, such as your order confirmation or receipt.

Request a Free Return Label

• Contact our Customer Support Team at support@vitavault.com to request a return authorization and free return address.
• If your return meets the conditions outlined in our return policy, we will provide you with a prepaid return label, so you won’t need to cover shipping costs.
• If you choose to return the item at your own expense, please note that we are unable to reimburse postage fees, as we offer a free return option.

1. Refund Confirmation

Once we receive and inspect your returned item, we will process your refund and send you an email confirmation

Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return. If you don’t receive your refund and it has been up to 10 working days please contact support@Vitavault.com  

Simply browse our Shop Page, add your favorite supplements to the cart, and proceed to checkout.

We accept a variety of secure payment methods, including:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover, and UnionPay
• Digital Wallets: Apple Pay, Google Pay, and Shop Pay
• Online Payments: PayPal

We aim to process orders quickly, so cancellations or changes may not always be possible. Contact our team as soon as possible at support@vitavault.com to check if your order can be updated.